Affecting Other - SMTP
Should you be experiencing problems with outgoing email not sending, please ensure that your outgoing server either uses port 465 SSL connection.
Alternatively, port 587 with STARTTLS selected for encryption.
Basic steps:
Step 1: Open Account Settings
Open Microsoft Outlook.
Click on File in the top-left corner.
Under Account Information, click on Account Settings > Account Settings.
Step 2: Access Email Account Settings
In the Account Settings window, select your email account and click on Change.
Step 3: More Settings
In the Change Account window, click on More Settings in the bottom-right corner.
Step 4: Enable STARTTLS
Go to the Advanced tab in the Internet Email Settings window.
a) For outgoing server (SMTP), change the port to 465 and set the type of encrypted connection to use SSL.
altenatively
b) For outgoing server (SMTP), change the port to 587 and set the type of encrypted connection to STARTTLS.
Click OK to close the Internet Email Settings window.
Affecting Other - Telephones
We have received notice that some customers are not able to get through on our landline number 087 809 0391
Please make use of the following number if you experience issues.
083 287 2851
Affecting Other - ADSL
We are receiving reports of slow throughput and increased latency from clients in the Southern region(Cape Town, Port Elizabeth and surrounds). Our engineers are investigating. We apologise for any inconvenience this may cause.
Affecting Other - Adsl
Update:The downtime is due to a major fibre break. Engineers are attending. We are awaiting feedback. Thank you for your patience.
Adsl outage in the southern region, Cape Town, Port Elizabeth and surrounding areas. Upstream engineers are investigating.
Affecting Other - ADSL
We are receiving reports from DSL users in the Southern region (Eastern and Western Cape) of slow speeds and high latency. Our network engineers are investigating to find the cause. Affected clients may experience slow download speeds and possible latency affecting services like streaming and gaming. Our team will do everything possible to minimise the impact to clients and we apologise for any inconvenience this may cause.
Affecting Other - ADSL
Affecting Other - ADSL
The Network fault has been restored.
Update: Upstream network engineers are in the process of repairing fibre-optic cable damaged due to attempted cable theft.
We have received reports of slow speeds from clients in the Southern region(Cape Town, Port Elizabeth and surrounds). We have confirmed the issue and our upstream provider engineers are investigating, We apologise to affected clients for any inconvenience this may cause.
Affecting Other - Network
Numerous reports have been made of network outages affecting both local and international connectivity.
Undersea cable operator Seacom has stated it is experiencing multiple critical outages on its terrestrial network across Egypt.
“All our international connectivity through Egypt has been affected since 14:06 GMT on the 21st January 2016,” said the company.
“Repair teams have been dispatched. Seacom continues to monitor the situation closely and will provide necessary updates.”
NAPAfrica, a layer 2 Internet Exchange (IX) point located within each Teraco data centre, reported a sharp drop in traffic across its South African IX points from around 16:00 on 21 January.
Multiple undersea cable outages and “large networks being offline” were also reported .
Affecting Other - ADSL Eastern & Western Cape
We are aware of ADSL connectivity problems in the Eastern and Western Cape. Our upstream engineers are investigating.
Update 18h30
Engineers report that an outage affecting IPC links and the core network has been identified and that repairs are underway.
Update 20h00
ADSL services in the Eastern and Western Cape have started returning to normal.
Affecting Other - ADSL
ADSL Southern Region
Please be advised that we are currently experiencing a reduction in IPC throughput in the Southern region. This may cause intermittent increases in latency and reduction in speeds. Our engineers are attending. Thank you for your patience.
Affecting Other - Telkom outage
Telkom ADSL outage affecting Wavecrest ( 042 - 296 )
Affecting System - Network Packet Loss
Status:Attending
Affecting Other - Telephone lines down
We are currently experiencing a problem with our telephone lines.
As a temporary measure you may dial 042 296 0003 or 083 287 2851
Update
Our telephone lines are still down. Unfortunately our voice provider is unable to provide us with a time to restoration. In the interim please use 042 296 0003 or 083 287 2851.
Affecting Server - Lancer
We are aware of a connectivity issue affecting one of our hosting servers.
Data center technicians are attending to the loss of connectivity.
Affecting Server - ThunderBolt
We will be performing essential maintenance and upgrades on Thursday the 10th of May from 17:00 to 18:00. We apologise in advance for any inconvenience caused during this time, maintenance of this nature is essential to ensure we provide the best possible service.
Downtime is expected to last between 20 and 30 minutes in order to replace a faulty power supply on one of our servers.
If you have any questions about this please contact us on 0860 466 799.
Affecting Other - Services hosted on various IP ranges
CellC Internet users will have difficulty reaching their email and websites hosted on various networks.
CellC are aware of the problem.
