ADSL Southern Region (Resolved)
  • Priority - Medium
  • Affecting Other - ADSL
  • We are receiving reports of slow throughput and increased latency from clients in the Southern region(Cape Town, Port Elizabeth and surrounds). Our engineers are investigating. We apologise for any inconvenience this may cause.

  • Date - 02/06/2017 08:29 - 02/06/2017 21:45
  • Last Updated - 02/06/2017 08:30
Adsl outage Southern Region (Resolved)
  • Priority - High
  • Affecting Other - Adsl
  • Update:The downtime is due to a major fibre break. Engineers are attending. We are awaiting feedback. Thank you for your patience.

    Adsl outage in the southern region, Cape Town, Port Elizabeth and surrounding areas. Upstream engineers are investigating.

  • Date - 01/01/2017 09:43
  • Last Updated - 03/01/2017 12:42
Slow ADSL Internet in Eastern and Western Cap (Resolved)
  • Priority - Medium
  • Affecting Other - ADSL
  • We are receiving reports from DSL users in the Southern region (Eastern and Western Cape) of slow speeds and high latency. Our network engineers are investigating to find the cause. Affected clients may experience slow download speeds and possible latency affecting services like streaming and gaming. Our team will do everything possible to minimise the impact to clients and we apologise for any inconvenience this may cause.

  • Date - 31/10/2016 08:45 - 31/10/2016 13:19
  • Last Updated - 31/10/2016 11:51
Intermittent Throughput on DSL services (Resolved)
  • Priority - Medium
  • Affecting Other - ADSL
  • Intermittent Throughput on DSL services [Posted: 2016-09-27 15:59:21]

    We are receiving reports from clients experiencing intermittent throughput issues on their DSL services. Engineers are investigating. We apologise for any inconvenience caused.

  • Date - 27/09/2016 15:59 - 27/09/2016 17:30
  • Last Updated - 27/09/2016 19:03
ADSL Southern Region (Cape Town, Port Elizab (Resolved)
  • Priority - Medium
  • Affecting Other - ADSL
  • The Network fault has been restored.

    Update: Upstream network engineers are in the process of repairing fibre-optic cable damaged due to attempted cable theft.



    We have received reports of slow speeds from clients in the Southern region(Cape Town, Port Elizabeth and surrounds). We have confirmed the issue and our upstream provider engineers are investigating, We apologise to affected clients for any inconvenience this may cause.

  • Date - 17/09/2016 10:00 - 17/09/2016 13:30
  • Last Updated - 17/09/2016 13:40
Network outages (Resolved)
  • Priority - Critical
  • Affecting Other - Network
  • Numerous reports have been made of network outages affecting both local and international connectivity.

    Undersea cable operator Seacom has stated it is experiencing multiple critical outages on its terrestrial network across Egypt.

    “All our international connectivity through Egypt has been affected since 14:06 GMT on the 21st January 2016,” said the company.

    “Repair teams have been dispatched. Seacom continues to monitor the situation closely and will provide necessary updates.”

    NAPAfrica, a layer 2 Internet Exchange (IX) point located within each Teraco data centre, reported a sharp drop in traffic across its South African IX points from around 16:00 on 21 January.

    Multiple undersea cable outages and “large networks being offline” were also reported .

  • Date - 21/01/2016 16:28 - 22/01/2016 16:16
  • Last Updated - 21/01/2016 18:31
ADSL Eastern & Western Cape Outage (Resolved)
  • Priority - High
  • Affecting Other - ADSL Eastern & Western Cape
  • We are aware of ADSL connectivity problems in the Eastern and Western Cape. Our upstream engineers are investigating.

    Update 18h30

    Engineers report that an outage affecting IPC links and the core network has been identified and that repairs are underway.

    Update 20h00

    ADSL services in the Eastern and Western Cape have started returning to normal.

  • Date - 13/10/2015 16:15 - 13/10/2015 20:20
  • Last Updated - 13/10/2015 20:20
ADSL Connectivity PE/Cape Town and surrounds (Resolved)
  • Priority - Medium
  • Affecting Other - ADSL
  • ADSL Southern Region

    Please be advised that we are currently experiencing a reduction in IPC throughput in the Southern region. This may cause intermittent increases in latency and reduction in speeds. Our engineers are attending. Thank you for your patience.

  • Date - 21/01/2014 09:03 - 28/01/2014 16:16
  • Last Updated - 28/01/2014 16:16
ADSL Outage Wavecrest (Resolved)
  • Priority - Medium
  • Affecting Other - Telkom outage
  • Telkom ADSL outage affecting Wavecrest ( 042 - 296 )

    Telkom ADSL services in the following area may be Inaccessible : Wavecrest ( 042 - 296 )
    Start Date:2013-11-20 08:39:53
    End Date:
    Status:Open

  • Date - 20/11/2013 08:30 - 20/11/2013 12:30
  • Last Updated - 21/11/2013 09:15
Intermittent packet loss Cape Town Data Cente (Resolved)
  • Priority - High
  • Affecting System - Network Packet Loss
  • Status:Attending

    Type:Intermittent Packet Loss: Cape Town Data Centre
    Start Date:2013-11-13 07:00:00 SAST
    Resolved Date:TBA
    Point of impact:Cape Town
    Symptoms experienced:Customers may experience brief spikes of packet loss which last up to 2 minutes at a time.
    Cause of problem:TBA
    Estimated time of repair:N/A
    Additional information:Networking team are monitoring the Cape Town network trying to isolate the cause of the brief spikes of packet loss.
    Attending:Data Center Engineers

  • Date - 15/11/2013 07:00 - 16/11/2013 00:00
  • Last Updated - 18/11/2013 08:56
Telephone lines down (Resolved)
  • Priority - Critical
  • Affecting Other - Telephone lines down
  • We are currently experiencing a problem with our telephone lines.
    As a temporary measure you may dial 042 296 0003 or 083 287 2851


    Update

    Our telephone lines are still down. Unfortunately our voice provider is unable to provide us with a time to restoration. In the interim please use 042 296 0003 or 083 287 2851.

  • Date - 18/10/2013 08:30 - 20/10/2013 18:30
  • Last Updated - 21/10/2013 15:08
Web and email outage (Resolved)
  • Priority - High
  • Affecting Server - Lancer
  • We are aware of a connectivity issue affecting one of our hosting servers.
    Data center technicians are attending to the loss of connectivity.

    Affected emails include @jbay.co.za @kouga.co.za @plz.co.za

  • Date - 03/09/2013 08:30 - 03/09/2013 10:30
  • Last Updated - 03/09/2013 11:04
Essential server maintenance (Resolved)
  • Priority - Medium
  • Affecting Server - ThunderBolt
  • We will be performing essential maintenance and upgrades on Thursday the 10th of May from 17:00 to 18:00. We apologise in advance for any inconvenience caused during this time, maintenance of this nature is essential to ensure we provide the best possible service.

    Downtime is expected to last between 20 and 30 minutes in order to replace a faulty power supply on one of our servers.

    If you have any questions about this please contact us on 0860 466 799.

  • Date - 10/05/2012 17:00 - 10/05/2012 17:30
  • Last Updated - 03/09/2013 10:59
CellC subscibers: website and mail (Services (Resolved)
  • Priority - Medium
  • Affecting Other - Services hosted on various IP ranges
  • CellC Internet users will have difficulty reaching their email and websites hosted on various networks.

    CellC are aware of the problem.

  • Date - 01/08/2011 00:00 - 09/05/2012 19:18
  • Last Updated - 02/08/2011 08:49